KBCG is dedicated to delivering a high level of customer service, which includes safeguarding and upholding the privacy, accuracy, and security of the personal information you entrust to us. We are bound by and will abide by the Australian Privacy Principles outlined in the Privacy Act (Cth) 1988 and any other relevant privacy rules and legislation as enacted from time to time.
INFORMATION WE COLLECT AND WHERE WE STORE THEM,
- Information we collect— Full name, address, email, phone number, and special notes you leave during the checkout process.
- For surveys, promotions, or competitions—we may collect information from you in customer surveys, prize draws, competitions, or promotions. We may also use this information to monitor or improve customer satisfaction, to improve our Services, and (subject to the direct marketing section below) for marketing purposes.
- To assist with your queries—you may choose to provide us with your name or other contact details when you call us by phone, write to us, or email us so that we can respond to your query and send you information about our products and services.
- When you use our websites—in general, you can use parts of our websites without giving us any information, unless you are interacting with us for purposes that require you to provide personal information such as those described above. On certain pages of our websites, for example, registration pages, we will request information about you. We will only be able to provide you with our full website environment and services if you have completed and submitted the information required for the registration process and your registration is accepted by us under the relevant website terms and conditions. If you send information to any bulletin board, forum, or newsgroup that may be available on our websites, please remember that any information you provide will become public, and exercise caution when disclosing such information. Please also read the section below about the use of cookies, beacons, and similar technologies on our websites.
- Where do we store your information—The information you submit when placing your orders is stored on GoDaddy, eBay, and our Warehouse Management System. If you join our mailing list, the information will be stored by a 3rd party mailing list service provider.
WHY WE NEED TO COLLECT PERSONAL INFORMATION,
- To process orders,
- Return your calls/emails.
- Process refund/returns related matters.
- Share with the delivery company
CREDIT CARD INFORMATION,
- We do not retain or view credit card information. All online transactions are processed securely by GoDaddy, eBay, or third-party payment providers if chosen like PayPal.
HOW TO LODGE A COMPLAINT,
Please reach out to us via the support
ACCESS YOUR INFORMATION AND REQUEST CHANGES,
You can contact us to request any necessary changes.